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Antecedents and Consequences of Organizational Citizenship Behavior of the Public Organization

DOI : https://doi.org/10.36349/EASJEBM.2020.v03i04.014

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This study aims to explore and analyze the mediated effect of organizational citizenship behavior (OCB) on the relationships between employee commitment, motivation, personality, and employee performance in the Regional Education Office of Aceh Province, Indonesia. All 211 employees were selected at the sample of the study. The primary data are collected using questionnaires and analyzed using Structural Equation Modeling (SEM) approach. The study found that employee commitment and motivation significantly affected OCB, while personality was not. Motivation and OCB are found to significantly affect employee performance, while employee commitment and personality were found to be insignificance. Finally, the OCB is found to mediate the effect of motivation and personality on employee performance, while OCB is found to have insignificant mediated effect between employee commitment and employee performance. These findings imply that to further promote employee performance; the focus should be given on improving OCB by enhancing employees’ commitment.

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