EAS Publisher | Effects of Organizational Trust and Justice on Job Satisfaction and their Consequences on Organizational Citizenship Behavior

Effects of Organizational Trust and Justice on Job Satisfaction and their Consequences on Organizational Citizenship Behavior

DOI : https://doi.org/10.36349/EASJEBM.2020.v03i04.016

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This study aims to measure and analyze the effects of organizational trust and organizational justice on Organizational Citizenship Behavior (OCB), mediated by job satisfaction. To gather the data, questionnaires were distributed to all 120 civil servants at the Integrated Service Implementation Unit of Teacher Quality Development Center, Aceh Province, Indonesia, thus using the census technique. Based on the Structural Equation Modeling (SEM) technique, the study found that organizational trust and organizational justice have a positive significant effect on job satisfaction and OCB. Besides, job satisfaction is found to partially mediate the influence of organizational trust and organizational justice on the OCB of the employees. These findings show that any efforts aimed to promote the OCB of employees within the organization; it should be focused on improving employees’ job satisfaction through the enhancements of organizational trust and organizational justice.

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