EAS Publisher | The Influence of Training Dimensions for Employees on the Quality of Service of Bank Mandiri Offices in Aceh Province, Indonesia with Organizational Commitment as a Mediating Variable

The Influence of Training Dimensions for Employees on the Quality of Service of Bank Mandiri Offices in Aceh Province, Indonesia with Organizational Commitment as a Mediating Variable

DOI : https://doi.org/10.36349/EASJEBM.2020.v03i01.008

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The study aimed at investigating the effect of traning easy access, training suppor, and training benefit on service quality either directly or indirectly through organizational commitment at Bank Syariah Mandiri of Aceh Area offices. The sampling method employed is census method of which to measure the variable dimensions of training & organizational commitment and purposive sampling to measure service quality variables. This study uses path analysis using SPSS 22 for data analyzing. The results of the study indicate that except for training support that does not influence organization commitment , all other variables namely rthe ease of access to training, and the benefits of training have a nsimultaneous and partial influence on service quality of the bank both directly and indirectly through mediating variable of organizational commitment. Organizational commitment mediates the effect of all three independent variables on service quality.

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