EAS Publisher | Effective but Inequitable: The Paradox of Centralized Public Services in Indonesia's Remote Districts

Effective but Inequitable: The Paradox of Centralized Public Services in Indonesia's Remote Districts

DOI : https://doi.org/10.36349/easjebm.2026.v09i08.006

66 Downloads 67 Views

This study evaluates the effectiveness of population administration services in Boven Digoel Regency based on Regent Regulation No. 59 of 2016. Utilizing a mixed-methods descriptive-evaluative approach, the research applied William N. Dunn’s six evaluation criteria through interviews, document reviews, and a survey of service users. The findings reveal an overall service index of 74.03, categorizing the implementation as effective. Specifically, the criteria of effectiveness, adequacy, responsiveness, and appropriateness were rated as effective. However, efficiency and equity were deemed less effective. While core administrative functions operate robustly, significant implementation gaps persist. These challenges include high indirect costs for citizens, repetitive visits, network disruptions, a lack of alternative procedures during system failures, and severe access inequalities for residents in remote areas. To address these spatial and operational disparities, the study recommends reactivating scheduled mobile services (jemput bola), empowering district and village governments to facilitate administration, and establishing robust contingency procedures during service disruptions.

TOP EDITORS

Dr. T. Selvankumar
Chief Editor
EAS Journal of Biotechnology and Genetics

Dr. James Kay, PhD
Chief Editor
EAS Journal of Psychology and Behavioural Sciences

Dr. Rejeesh Menon
Chief Editor
EAS Journal of Medicine and Surgery

Dr. S. Jayachandran
Chief Editor
EAS Journal of Dentistry and Oral Medicine

Dr. Md. Habibur Rahman
Chief Editor
EAS Journal of Pharmacy and Pharmacology

Dr. Benard Chemwei, PhD
Chief Editor
East African Scholars Multidisciplinary Bulletin

NFI Joseph Lon
Chief Editor
EAS Journal of Humanities and Cultural Studies

Prof. Dr. Nazir Ahmad Suhail
Chief Editor
East African Scholar Journal of Engineering and Computer Sciences

Dr. Hamid Osman Hamid
Chief Editor
EAS Journals of Radiology and Imaging Technology

Dr. BOUCENNA Mounir
Chief Editor
EAS Journal of Veterinary Medical Science

OPEN ACCESS JOURNALS

Professor Thomas Count Dracula, MD, PhD

Distinguished Professor of Haematology Head — Experimental, Historical & Sensory Haematology Vlad the Impaler University, Wolf’s Lane, Wooden Stakes Grove 666, Transylvania.

BEST AUTHOR

Of The Month

TRACK YOUR ARTICLE

Enter the Manuscript Reference Number (MRN)

Get Details