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Living Our Values through Patient Voices: Patient-Reported Experience Measures (PREMs) in Nursing

DOI : https://doi.org/10.36349/easjnm.2026.v08i03.005
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Background: Patient-Reported Experience Measures (PREMs) have emerged as essential tools for evaluating the quality of healthcare delivery from the patient’s perspective. In nursing practice, PREMs provide a structured mechanism for capturing patient voices, aligning care delivery with professional nursing values such as compassion, dignity, respect, and patient-centredness. Despite growing global interest, the systematic use of PREMs within hospital nursing services in Saudi Arabia remains limited. Objective: This study aimed to assess patient experiences of nursing care using PREMs at Aster Sanad Hospital, Riyadh, and to examine associations between patient sociodemographic characteristics and reported care experiences. Methodology: A quantitative cross-sectional design was employed. Adult inpatients admitted to medical and surgical wards were recruited using systematic sampling. Data were collected using a validated PREM questionnaire covering communication, responsiveness, emotional support, respect, and involvement in care. Descriptive and inferential analyses were conducted using SPSS version 26. Results: A total of 320 patients participated. Overall PREM scores indicated high experiences of nursing communication and respect, while lower scores were reported for shared decision-making and emotional support. Significant associations were identified between PREM scores and age, education level, and ethnicity (p < 0.05). Female patients reported slightly higher overall experience scores compared to males. Conclusion: PREMs provide valuable insights into how nursing values are perceived and experienced by patients. Integrating PREMs into routine nursing evaluation can strengthen patient-centred care, guide quality improvement initiatives, and enhance nursing accountability within hospital settings.

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