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Teleconsultation: Communication Methods of Dental Surgeons in Mali

DOI : https://doi.org/10.36349/easjdom.2026.v08i02.004
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Introduction: Teleconsultation is a remote consultation between a practitioner and a patient, allowing the patient to obtain a medical diagnosis remotely from a healthcare professional. The patient may also be assisted by a healthcare professional to provide the doctor with accurate and precise information for diagnosis. The objective of this study was to evaluate the communication methods used by dentists in Mali during teleconsultations. Methodology: This was a descriptive cross-sectional study conducted from September to November 2025. The study included dentists registered with the Order of Dentists and up-to-date with their 2025 membership dues. Data were collected through a questionnaire developed using Kobocollect and sent to participants via WhatsApp and/or email. Results: In this study, men were the most represented group at 75.28%, and the most prevalent age groups were under 30 and 31-40, both at 56.73%. Practitioners with less than 10 years of experience were the most represented, accounting for 57.69% of cases. The private sector accounted for the largest share at 73.08%. More than half (68.29%) of participants used telephone calls for teleconsultations, followed by social media applications (59.76%), email (13.41%), and letters and faxes (2.44%). Conclusion: The communication methods used by dentists are consistent with the evolution of new techniques and technologies.

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