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Assessment of Emotional Intelligence among Government Employees in Karnataka, India

DOI : https://doi.org/10.36349/easjebm.2025.v08i06.002
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The study aims to explore the Emotional Intelligence (EI) of government employees in Karnataka. By delving into this aspect, it aims to understand how emotional awareness and regulation among these individuals impact their interactions and effectiveness in public service. A survey method was employed in this study, utilizing questionnaires directed at employees of the Directorate of Economics and Statistics (DES) within the Government of Karnataka. The sample consisted of a total of 100 respondents, providing a diverse range of insights from the workforce in this department. The findings indicate that the degree of emotional intelligence differs among the various sub-factors. The average score of the employees' emotional intelligence encompassed various sub-factors, including self-awareness, self-management, internality, motivation, empathy, social skills, and resilience. These components collectively contribute to an individual's overall emotional intelligence, providing a comprehensive understanding of how employees navigate their emotions and interact with others in the workplace. Among the seven sub-factors of emotional intelligence, resilience has the highest mean score (M=3.54). However, the internality of emotions is found to be at its lowest point (M=2.70). Resilience, self-awareness, social skills, drive, and empathy are all at a high level, with mean scores of 3.54, 3.23, 3.20, 3,04, and 3.00, respectively. The self-management and internality are at a low level, with mean scores of 2.89 and 2.70, respectively. These scores suggest a pressing need for significant changes to improve these areas. To enhance their competencies in these areas, management interventions are necessary via the organization of suitable training programs.

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Lecturer, Dept. of Pharmacology and Therapeutics, Shaheed Monsur Ali Medical College & Hospital, Uttara, Dhaka-1230, Bangladesh

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