EAS Publisher | Antecedent of Service User Satisfaction at the Harbormaster's Office and Port Authority in Indonesia

Antecedent of Service User Satisfaction at the Harbormaster's Office and Port Authority in Indonesia

DOI : https://doi.org/10.36349/easjebm.2023.v06i06.006

502 Downloads 24 Views

This study aims to investigate the impact of facilities, competencies, and bureaucracy on service user satisfaction. This study was carried out at the Indonesian Kesyahbandaran Office and Port Authority. Data is gathered using questionnaires. The census is the method of data collecting, and the population of 78 are service consumers at the Port Authority and Port Office. With three hypotheses put out, this study's design was quantitative. The study's findings have demonstrated that the availability of facilities, the level of staff expertise, and the amount of bureaucracy all significantly increase service user satisfaction. The most important factor affecting service customer happiness is bureaucracy, it turns out. Transparency, accountability, and balance of rights and obligations are very important bureaucratic parts for government organizations that aim to build Integrity Zones (ZI) towards Free from Corruption Areas (WBK) and Clean and Serving Bureaucratic Areas (WBBM), such as the Kesyahbandaran Office and Port Authority in Indonesia.

TOP EDITORS

Dr. T. Selvankumar
Chief Editor
EAS Journal of Biotechnology and Genetics

Dr. James Kay, PhD
Chief Editor
EAS Journal of Psychology and Behavioural Sciences

Dr. Rejeesh Menon
Chief Editor
EAS Journal of Medicine and Surgery

Dr. S. Jayachandran
Chief Editor
EAS Journal of Dentistry and Oral Medicine

Dr. Md. Habibur Rahman
Chief Editor
EAS Journal of Pharmacy and Pharmacology

Dr. Benard Chemwei, PhD
Chief Editor
East African Scholars Multidisciplinary Bulletin

NFI Joseph Lon
Chief Editor
EAS Journal of Humanities and Cultural Studies

Prof. Dr. Nazir Ahmad Suhail
Chief Editor
East African Scholar Journal of Engineering and Computer Sciences

Dr. Hamid Osman Hamid
Chief Editor
EAS Journals of Radiology and Imaging Technology

Dr. BOUCENNA Mounir
Chief Editor
EAS Journal of Veterinary Medical Science

OPEN ACCESS JOURNALS

Dr. Afroza Begum

Lecturer, Dept. of Pharmacology and Therapeutics, Shaheed Monsur Ali Medical College & Hospital, Uttara, Dhaka-1230, Bangladesh

BEST AUTHOR

Of The Month

TRACK YOUR ARTICLE

Enter the Manuscript Reference Number (MRN)

Get Details