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The Relationship of Patient Satisfaction Level with the Quality of Health Services in Oka Public Health Center, Larantuka District, Timur Flores Regency

DOI : https://doi.org/10.36349/easms.2022.v05i06.003
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The term “health” refers to a state of complete physical, mental, spiritual and social well-being that enables people to function effectively in both the social and economic spheres. Since everyone's health is related to other things, it is very important that people have access to high quality health care. One of the ways that Puskesmas, which stands for Community Health Services, works to provide the best level of public health in its area is by prioritizing activities that promote and prevent disease. In the context of health services, quality refers to the ability of health services to meet the needs and expectations of all consumers in accordance with professional standards and ethical principles. One month was spent at the Oka Health Center for examinations. Patients at the Oka Health Center were asked to rate their satisfaction with the level of service they received. A cross-sectional study was used in conjunction with quantitative methods in this study. This study used a basic random sample strategy for data collection. The sample size of this study was 91 patients who had been examined for one month, and data were collected by direct interviews with patients who came to the Oka Health Center with a questionnaire. Spearman rank correlation test was conducted to analyze the data. The findings of this study indicate that patient satisfaction at the Oka Health Center is related to the quality of health services provided.

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Lecturer, Dept. of Pharmacology and Therapeutics, Shaheed Monsur Ali Medical College & Hospital, Uttara, Dhaka-1230, Bangladesh

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