Patient or customer satisfaction is a level of patient feeling that arises as a result of the performance of health services obtained after patients compare it with what they expect. The main dimensions which are indicators of customer satisfaction are convenience, information and timeliness of service. The purpose of this study is to determine patient satisfaction with waiting times and infrastructure at the Tarus Health Center, Kupang Regency 2021. The type of research used is descriptive qualitative with a case study approach. This study used 7 informants and all of them were patients who had used health services at the Puskesmas. The results showed that patient satisfaction with the first waiting time (first waiting time) and the actual waiting time (true waiting time) for services at the registration section of the Tarus Public Health Center, Kupang Regency still did not meet the minimum service standards based on the Decree of the Minister of Health Number 129/Menkes/SK. /II/2008, namely 30 minutes in the fast category and 60 minutes in the medium category. The condition of the facilities and infrastructure to support the registration counter at the Tarus Health Center is in good condition. Patients still feel dissatisfied with the facilities and infrastructure, namely seats and information facilities such as leaflets and health posters. It is hoped that the Tarus Health Center will ensure service time, especially providing fast, precise and satisfactory service for the smooth registration process so that the time used can be maximized.