EAS Publisher | Effect of Affordability and Safety Dimensions on Patient Satisfaction of Prolanis Program Participants in the Haji General Hospital, Makassar City

Effect of Affordability and Safety Dimensions on Patient Satisfaction of Prolanis Program Participants in the Haji General Hospital, Makassar City

DOI : https://doi.org/10.36349/easmb.2020.v03i03.002

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Non-communicable diseases are the main burden that requires real treatment and is supported by resources and socio-economic support to improve health indicators. This study aims to analyze the effect of the quality of health services on the satisfaction of patients participating in the prolanis program at the Haji General Hospital Makassar.The method used is quantitative research with a cross-sectional study approach. The population in this study was the total number of participants in hypertension and diabetes mellitus who participated in Prolanis activities in the working area of Haji General Hospital Makassar City. The research sample of 106 people. Analysis of the data used is chi-square and multiple logistic regression. The results of the study using chi-square showed that the affordability variable (p = 0,000), safety (p = 0.008), affect patient satisfaction. The results of the multiple logistic regression test have simultaneously obtained that affordability and safety influence patient satisfaction.

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