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Patient Satisfaction with Nursing Care in a Tertiary Hospital in Bangladesh

DOI : https://doi.org/10.36349/easms.2019.v02i03.005
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Background: Patient satisfaction surveys are essential in obtaining a comprehensive understanding of the patient’s need and their opinion of the service received. It is a vital tool in evaluating the quality of healthcare delivery service in hospital. Objective: The objective is to assess patients’ satisfaction with nursing care in a tertiary hospital in Dhaka. Methods: A descriptive-correlation study design was conducted in 2018. Convenience sampling technique was employed and 100 respondents were statistically calculated. Data was collected using face-to-face interview with a prestructured questionnaire. Data was analyzed using SPSS version 23. Results: The study result revealed that average age was 44.57 years with a range from 18 to 65 years; 60% were female, 100% patients were married. 37% of the patients cannot read and write, and 70% of the patients had over 7 days length of hospital stay. Among the demographic characteristics, age(r =.27, p=.006), gender (t = 3.90, p = .000), and unit of hospital (F = 36.30, p = .000) were statistically different in patients satisfaction with nursing care. Conclusion: Nurses should focus on younger patients. Female, older, and admitted to medical unit showed significantly higher satisfaction. Nurses and hospital administrators need to be more aware of patient's views and must improve themselves with relevant programs to provide quality of patient care.

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Dr. Afroza Begum

Lecturer, Dept. of Pharmacology and Therapeutics, Shaheed Monsur Ali Medical College & Hospital, Uttara, Dhaka-1230, Bangladesh

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