EAS Publisher | The Relationship of Clinical Pathway Implementation towards Patient Satisfaction at Dr Wahidin Sudirohusodo Hospital in 2019

The Relationship of Clinical Pathway Implementation towards Patient Satisfaction at Dr Wahidin Sudirohusodo Hospital in 2019

DOI : https://doi.org/10.36349/easmb.2019.v02i11.005

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Clinical Pathway is created as a system that can overcome the many variations of services provided to patients even with the same diagnosis. This study aimed to analyze the implementation of Clinical Pathway as a quality control tool for cost constraints in the implementation of national health insurance in Dr. Wahidin Sudirohusodo Hospital. This research was a quantitative study. Data collected through the patient satisfaction survey questionnaire. The sample in this study was 45 patients. The results indicated a significant level of less than 0.05, it was concluded that there is a relationship between the implementation of Clinical Pathway with patient satisfaction

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